Frequently Asked Questions
How long to ship?
If you place an order before 1pm, your shipment will leave our warehouse the same day. Otherwise, it will be ready to ship within 24 hours.
Can I track my order?
Yes, you will receive a tracking number once we ship your item. You will receive the information via email. Our shipments are primarily handled by the Brazilian Post Office.
If your tracking link doesn't work, try entering the number manually on the shipping provider's website.
How much does shipping cost?
We have a fixed rate of R$14.90 for all of Brazil. If you make a purchase of R$300+ or are from the state of Sergipe, shipping will be free.
Are the pieces limited?
We cannot provide exact numbers, but our stock is extremely limited and often sells out within hours. Once sold out, we rarely restock our items, meaning that once sold out, you never know if you will ever get the item you want again.
So, always stay tuned for news, follow us on Instagram or sign up for our newsletter to receive the latest news.
How good is the quality of the clothes?
Our quality is premium. Months of effort have gone into production, sourcing and adjustment, so that we can deliver the best quality to you.
How do I choose my size?
In general, our pieces have a loose or regular fit. For more information, visit our size guide. We provide a size chart for all products and always include the model's height and weight for your reference.
How do I take care of my pieces?
Our pieces are extremely high quality and handmade, we suggest that you carefully wash your clothes by hand at a temperature not exceeding 40 degrees, preferably 30 degrees.
Check the product information in advance and check the washing labels on the inside of your items.
How do I make a return?
If you wish to make a return, please contact us via WhatsApp, contato@groovyclo.com or pedroamadeuoliveirasantos@gmail.com
Other Questions
Early access code, what is it?
An Early Access Code is a code you can use before a major release to get your hands on products before anyone else. Our items sell out quickly, so to secure your early access code, you'll need to be part of our closed community.
How can I get an early access code?
We distribute Early Access Codes via Instagram, WhatsApp and Email. To get a code, you need to be part of our closed community and show your engagement.
What is a Pre-Sale?
During certain launches, we offer pre-sales, which means you can secure your items before anyone else. These pre-sales are closed and exclusive to members of our community, offering exclusive benefits and giveaways. Our items are limited and sell out quickly, so don’t miss out on the opportunity to secure yours!
Do we have a physical store?
At the moment, our sales are only made through our e-commerce.
So, always stay tuned for news, follow us on Instagram or sign up for our newsletter to receive the latest news.
Do you care about sustainability?
All of our cotton items have the BCI (Better Cotton Initiative) seal, guaranteeing responsible production practices. We work with certified suppliers, minimize water and energy consumption, and use recyclable and biodegradable packaging. Our logistics are efficient in reducing carbon emissions and waste, reinforcing our commitment to sustainability.
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